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THE ONE PLACE FOR WHAT'S HAPPENING IN NEW JERSEY.

NJ Transit announces new customer service initiative


JERSEY CITY – From crowding to cancellations and more, NJ Transit riders have seen it all and not a lot of it has been good.

In response, the service has launched a new customer-focused initiative to help with inprovements.

“Please make no mistake,” said Diane Gutierrez-Scaccetti. “It is only a first step that is meant to set the course for continued improvement.”

Officials emphasized communication with customers, crediting rider feedback with new improvements coming to the service.

“We cant promise perfection, we cant promise undefeated seasons, but theres no question were in a better place,” said Phil Murphy.

NJ Transit says 113 new multi-level train cars and 182 new buses will be added to the service, with hundreds more bus operators announced to be hired as of this year.